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Return & Exchange

Thank you for shopping at steporoshoe. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

 

Returns Policy:

•Items returned should be unused, undamaged, without peculiar smell or perfume, and in original wrappings.

•Products which are not in the same conditions as they were delivered or which have been used beyond the mere opening shall not be returned or refunded.

•A return tracking number will be required for a safe delivery and standard shipping will be recommended.

•Buyer will be responsible for the cost of returning the product to us. Please note that if returned parcel causes any import tax fee, we will be entitled to charge you for the direct cost or decline the return.

•Refund will be made using the same method you used to make payment. And either return or exchange will only be arranged when we confirm the products delivered back successfully.

•We do not accept return without reason or communication.

 

Return Procedures:

•Step 1: If you're not satisfied with the products received, please contact our customer service first and submit return request for further help.

•Step 2: Pack it up. Place your items (in unworn condition) inside the parcel, and put a scrip which written your order number information

•Step 3: Send it off. Affix your shipping label received from the shipping service to your package (making sure there are no other shipping labels or barcodes on it). Take down the return tracking number and send it to our service team.

Please allow 10 to 25 business days for package in transit, plus an additional 5 to 7 business days for us to process your return parcel arrived at our Fulfillment Center. We'll email you once we process your return or exchange.

Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

 

Cancellation Policy:

Orders canceled within 24 hours since paid will get full refund.

Orders canceled within 24-72 hours since paid will get 70% refund of total amount.

Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount.

Once your order has been shipped, it can no longer be cancelled.

There is no need to request to cancel the order if you just want to change colors or sizes in the order. To correct your order, please send us an email with your correct size/color/address.

If you have any questions, please contact steporoshoe customer email: service@steporoshoe.com